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Welcome to NissinCap's website!

Customer Service

  • General Information

    * Pricing : Prices listed in the price sheets are coded R pricing.

    * Stock Availability : Every effort is made to ensure stock availability. Please confirm stock before placing order. Replacement of similar item is preferred or back orders are accepted.

    * Catalogs : ASI Catalogs are available up to 3 copies without charge via ground shipping. $5.00 (R) per additional copy. You need to log in to get Net Price Catalogs.

    * Sample : Samples are at piece pricing plus freight charge.

    * Endorsements : Logos used in this catalog are to show embroidery & imprinting reproduction ability only. Not meant to be advertisements nor does the owner of such logo designs authorize these items for sale to sell to anyone other than the parties expressly.

  • Ordering

    * Acknowledgement : All imprinting and embroidery orders are acknowledged by fax or e-mail only. Orders are non-cancelable once production has begun.

    * Rush Order : Rush orders are available and determined case by case at no additional charge. Please call our customer representative for detail. Written confirmation by NS is required.

    * Changes on Order : Changes are accepted only in writing and if production has not began.

    * Cancellation on Order : Catalog Stock Items - No cancellation is accepted after order is in production. 15% restocking fee apply for cancelled order, plus any sample or setup fee, and must be in writing and received at NS on non-decorated goods. For Non-Catalog or Custom Order Items are considered firm after order confirmation and sample approval (if required).

    * Co-op Pricing : Co-op pricing is available if minimum requirements are met, and is determined case by case. Please call your account manager for details.

    * Production Time : Allow 10-15 days for normal production on imprinted or embroidery goods after sample approval and deposit. Custom overseas production is approximately 75-90 days after sample approval and deposit. Blank in stock items are shipped within 24 hours.

    * Repeat Order : Please specify pervious order date, invoice number, and logo description. Written confirmation is still required. Reset-up charge of $33.00(R) per color on imprint orders.

    * Over/Under Runs : Allowance up to 3% chargeable over run or 3% under run for imprinted or embroidered goods. Factory reserves the right not to print the balance.

    * Less Than Minimum Orders : Up to 20% additional charge can apply for orders are less than the minimum quantities published on the price list.

    * Terms : 50% deposit is required on all imprinting or embroidery orders. Balance is due before shipping, COD, Visa/Master Card or Net - Term with credit approval up to credit limit.

  • Sample Information

    * Catalog Style Spec. Sample : Preproduction sample is highly recommended, although is not required. Customers are responsible for production accuracy if sample is waived. Allow about 5-days for sample production. Sample is charged at unit price, set up charge or tape charge plus freight.

    * Custom Style Spec. Sample : Overseas custom sample is at $250.00(R) and can be credited towards order if confirmed within 90 days and for $10000.00 or more. Samples are marked "sample / not for resale" as required by US customs. Allow 2-4 weeks for overseas pre-production sample.

    * Blank Sample : In stock blank sample orders should be by fax. Prices are at unit price plus freight charges.

    * Paper Proof : Paper proof for imprint orders are at no charge if camera-ready artwork is provided. For embroidery samples, digitizing fee will apply. Signed approval is required prior actual production.

  • Artwork Information

    * Screen Charge : $50.00(R) per color based on camera ready artwork provided to NS.

    * Artwork : Electronic art via email is preferred with vector format files in Adobe Illustrator. Simple type-setting is free of charge. Arwork creation service is available at $42.00(R) per hour with one hour minimum.
    Type Setting : $33.00(R). Please confirm pricing for special fonts or designs.

    * PMS : PMS color matching is available at $12.00(R) per color match. Every effort will be made to match PMS color(s), exact color match is not guaranteed.

    * Print Size : Imprint sizes vary, depending on the merchandise. All imprint information, including imprint size, will be included in the pater proof of the order. Best-fit size will be used if size is not specified.

    * Embroidery : Laser quality artwork is preferred by mail or E-mail. Tape charge is at $20.00(R) per 1,000 stitches. Minimum of $50.00(R) per logo.

    * Format : Electronic artwork is accepted in the following PC formats: DST files on embroidery digitizing, BMP, TIF, GIF, ESP, AI, JPEG files in no less than 300 dpi on imprinting orders.

    * Running Charge : Please refer to price sheets or call our customer service representatives for detail.

  • Shipping & Delivery

    * Shipping Method: All goods are shipped via UPS Ground unless specified at the time of order.

    * Available shipping methods are: UPS Air, FedEx, LTL trucking. A chargeable $25.00(R) per pallet for LTL shipments. NS reserves the right to choose the best shipping method when necessary.

    * Drop Ships : Up to 2- separate drop ship address is allowed per order. $16.00(R) per additional drop ship address.

    * Disclaimer : NS shall not be liable for shipment delays caused by shippers (e.g. UPS, FedEx, etc), customs, overseas quota, or other uncontrollable natural causes. Every effort will be made for on-time delivery.

    * FOB : Ontario, CA. Or other available NS locations.
  • Returns & Replacements

    * Valid within only one week from the date of receipt.

    * Returns are subject to a 10% restocking fee and require return authorization.

    * NO RETURN ON IMPRINTED OR EMBROIDERED ITEMS.

    * PLEASE INSPECT THE MERCHANDISE BEFORE IMPRINT AND/OR EMBROIDERY.